Emerald Support

Lodge a support ticket

For Emerald support, including warranties, please lodge a support ticket. 

Physical product support is for reporting hardware faults and on-site servicing. Digital support is reporting software errors and configuration assistance.

How can we help?

Select one of the following options to self-service or contact us

Emerald user guides

Our user guides and manuals provide information on all of our products including features and details

Emerald couple downloaded user guides and reading manuals
Emerald App - Lady using mobile

Download
Emerald App

Download the latest version of Emerald App.

Emerald support on YouTube

Product tips
and industry news

Product tips, industry insights, ideas and inspiration for electrification and sustainable homes all aimed at saving you and the planet less.

How to electrify your home

Tips and ideas from industry expert Zac Edgley, with over 10 years experience in electrification.

Frequently asked questions

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Get support

We can help answer questions and solve problems. Contact our customer service team today.

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