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You need support for your installed system, have a question about its features, or want to explore additional smart products.
You’re curious about what we offer and would like more details on how our products can help you or your business.
You’re looking for information on orders, business partnerships, or installation service help for your clients.
Head to our product specific support page to see common support queries and FAQ’s.
All-In-One Hot Water Heat Pump Support Split System Hot Water Heat Pump Support Split System Air Conditioning Support Ducted Air Conditioning Support
You have Emerald Hot Water Heat Pump All-In-One or Split System installed at your property.
You have Emerald Air Conditioning Ducted or Split System installed at your property.
YYou have Emerald AC Link, LiveLink or Electricity Advisor installed at your property.
You have Emerald Lighting, weather sealant, shower heads or other installed at your property.
Visit our hot water heat pump support page to find product specific support, youtube tutorials, user guides, technical guides, and more.
All-In-One Hot Water Heat Pump Support Split System Hot Water Heat Pump Support Emerald App support
Visit our air conditioning support page to find product specific support, youtube tutorials, user guides, technical guides, and more.
Split System Air Conditioning Support Ducted Air Conditioning Support Emerald App support AC Link Support
Visit our Smart tech support page to find product specific support, youtube tutorials, user guides, technical guides, and more.
Emerald App support AC Link Support LiveLink Support Electricity Advisor Support
Visit our resources page to find product specific support, youtube tutorials, user guides, technical guides, and more.
For business resources page Electricity Advisor Support
To get started, check out our Savings Calculator, where you can see how much switching to our sustainable solutions could save you.
Explore our entire range on the Products Page, where you can download brochures, spec sheets, and more.
Ready to take the next step? Use our Find an Installer form to connect with an accredited expert who can walk you through the installation process.
For any other questions, head over to our Support Section and FAQ—we’ve got answers to everything you need!
Contact our sales team to place an order, become a stockist, get pricing information, or any other business related queries.
Help with resolving technical issues or seeking advice on optimising product performance in commercial settings.
Guidance on how to take advantage of rebates or government incentive programs for energy-efficient installations.
For business resources page
Download Troubleshooting guide Emerald HWHP All-In-One For business resources page
Our team can guide you through the latest energy efficient rebate programs and government incentives. We’ll connect you with our rebate partner Creditex who can assess your eligibility and provide support with the application process.
Start by filling out the form, and we’ll be in touch to discuss your options.
Fill in the form and one of our business support team will be in touch with you.
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