Emerald Warranty
Hot Water Heat Pump and Air Conditioning Warranty
Emerald is proud to offer dedicated manufacturer warranties for our Hot Water Heat Pumps and Air Conditioning systems. These warranties reflect our commitment to quality and performance, and clearly outline your entitlements, conditions and claim procedures under both manufacturer coverage and Australian Consumer Law.
Registering your Hot Water Heat Pump or Air Conditioning warranty online gives you added benefits and extra peace of mind.
Important: contact your installation company first
For issues with any Emerald solutions that were installed by a professional installer, please contact the installer first. The installer will attempt to resolve the issue. Emerald will only become involved if the issue requires warranty support that the installer cannot address.
Smart Tech and Lighting Warranty
Warranty periods
In addition to your consumer guarantees, Emerald offers manufacturer’s warranties for the following products:
- Smart Tech solutions: Warranty under the standard Australian consumer Law.
- Lighting and other: Warranty under the standard Australian consumer Law.
Product eligibility and maintenance requirements
Products not updated with regular firmware (hardware) and app (software) updates, or not used in accordance with usage guidelines, may not qualify for a warranty replacement. For instance, the Emerald Energy Management System App (Emerald App) should sync daily with the Electricity Advisor to ensure optimal function. If you are experiencing any issues with the Emerald App, AC Link, Live Link or Electricity Advisor, please first visit the technical support and FAQs pages via our support centre where we can support you with any technical issues.
Claims process for smart tech and lighting
- Contact Emerald Customer Support via our support centre.
- Provide proof of purchase and details of the issue.
Limitations
This warranty does not cover:
- Freight, return delivery, or transportation costs, unless pre-authorised.
- Service call fees outside the Labour Warranty Period.
- Damage from misuse, neglect, vandalism, or acts of God.
- Fair wear and tear, rust, corrosion, or repairs by unauthorised repair agents.
Contact us
For questions regarding our warranty policy, please reach out to Emerald Customer Support via our support centre or at:
Emerald | Warranty Claims
Level 2, 12A Rodborough Road, Frenchs Forest
New South Wales 2086