Smart Technology

Optimise your comfort and monitor your energy costs
Anywhere. Anytime.

Your efficient home in the palm of your hand

Emerald App gives you full visibility and control of your home comforts and energy consumption. Anywhere. Anytime. We’re designing the latest efficient technology that allows you to monitor and manage your home, to reduce the cost for you and the planet.

Explore the line-up

Emerald App

Put control at your fingertips
with Emerald App

Electricity Advisor

Knowledge is power. Take charge of your power bills

LiveLink

Monitor your energy usage
anywhere, anytime.

AC Link

Comfort and control
in the palm of your hand

Solar Soaker

Harness the sun.
Supercharge your savings.

Smart Actions

Save time and reduce your bills,
effortlessly.

Save on your energy bills.
Reduce your carbon footprint.
Be rewarded through government incentives.

Engineered for…

White house with chimney and blue sky

Ensure your home and hot water are at optimum temperature when you walk through the door with remote temperature control.

Emerald Air Conditioning Split System family laughing

Match your ins and outs with ons and offs using sophisticated geo location and smart action features.

Emerald App - Lady using mobile

Monitor your energy usage to simplify the maths at bill time, or even avoid worrying about it entirely.

Emerald heat pump woman singing in shower

Team your heat pump up with Emerald smart tech and heat your hot water using free solar energy.

…effortless efficiency

Smart home, smart savings

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Emerald Heat Pump All in One Emerald App front

Control your hot water with a tap

Your connected home hub that seamlessly integrates your devices. Put control at your fingertips to monitor and optimise your energy consumption, effortlessly with your Emerald All-In-One hot water heat pump.

Turn off your AC with your phone

Comfort controlled, climate (un)changed. Use Emerald AC Link to transform your air conditioning to a fully connected system. Control and monitor your AC unit from anywhere, anytime, ensuring comfort and efficiency with just a tap.

Use the geolocation feature to automate your AC to turn off when you leave the house – that’s right. Never accidentally leave your AC on again.

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off AC phone
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Emerald Electricity Advisor Emerald App in hand

Take charge of your power bills

Knowledge is power. Electricity Advisor provides you with top-down visibility on your energy use, straight from your metre. Feel empowered to reduce your energy costs.

Not all smart homes are created equal

Emeralds smart home solutions have been designed with efficiency in mind to ensure that you can enjoy comfort without the cost to you or the planet.

Connects with everything Emerald

Our smart technology was engineered to connect with our energy efficient solutions. Because our solutions are so incredibly efficient, they’re eligible for generous government rebates.

Find out how much you could save in minutes

Check your eligibility in

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In case you missed anything

 

AC Link connects directly to all split systems, so if your air conditioning is installed and working, AC Link will work perfectly. 

Don’t have an Air Conditioning Split System? View Emerald’s exceptionally efficient Split System Air Conditioning.

Emerald Smart Actions are a free in App feature, enabling your Emerald devices to work together intelligently for greater efficiency. With Smart Actions, you can set custom triggers to automate tasks, like running your hot water heat pump or adjusting air conditioning based on your energy use and solar availability and location. 

To use Smart Actions you will need:

Emerald Hot Water Heat Pump All-In-One System

or

Emerald Split Air Conditioning System and AC Link

  • Additional add-ons for more in depth Smart Actions

Emerald Electricity Advisor

Emerald LiveLink

Emerald Hot Water Heat Pump All-In-One System

Solar panels

Once set up, Smart Actions automatically and securely connects signals from your smartphone to your devices via the Emerald App. 

For instance, if your solar system generates excess power, Smart Actions can automatically activate your hot water heat pump to use that free energy, reducing grid dependency and saving on energy costs. 

Smart Actions run seamlessly in the background, helping you optimise energy use and make the most of your sustainable home setup.

 

Emerald LiveLink is an add-on which connects to your Electricity Advisor, acting as a gateway that securely sends real-time electricity usage data straight to your smartphone via Emerald App. 

This setup takes your Electricity Advisor (bluetooth) to LiveLink (Wi-Fi) and gives you instant access to insights and consumption data wherever you are, making it easy to manage and optimise your energy use. Anywhere. Anytime. 

With LiveLink and the Electricity Advisor working together, you’re always connected to the latest information on your home’s energy usage, right in the palm of your hand.

Don’t have an Electricity Advisor? See how Electricity Advisor is the perfect starting point to your efficiency journey.

 

Emerald LiveLink is designed for easy, do-it-yourself installation, so you can set it up yourself without the need for a professional installer. 

Simply follow the step-by-step instructions included with the device or refer to our online installation guide. However, if you need any assistance, our support team is here to help via the support centre.

Once you have installed a compatible Emerald product, you can access Smart Actions by clicking on the Smart Actions module at the top of your home page.

 

Please see an example video of setting up Smart actions for your AC Link.

 

In Australia, various government energy efficiency schemes offer certifications and incentives to businesses that implement approved energy-saving technologies. Eligibility typically extends to a wide range of entities, including sole traders, merchants, project-based firms, and energy retailers. 

To determine your business's eligibility and understand the specific requirements, it's advisable to consult the guidelines of the relevant state or territory energy efficiency scheme. Emerald collaborates closely with these programs to ensure our products meet the necessary standards, facilitating your participation in such initiatives.

Request a call back from Emerald sales team or our Accredited provider partner Creditex for more information on whether your business qualifies/or can qualify for energy scheme certification.

 

Emerald partners with businesses of all sizes, including sole traders, merchants, wholesalers, project-based firms, and energy retailers, to offer tailored solutions that fit your business needs. 

If you’re a business, looking to purchase small or large quantities of Emerald solutions, the best way to get started is by requesting a call back from our sales team to discuss the right options for you. 

For end consumers, please use our Find an Installer page to connect with a qualified installer near you.

 

Starting with a callback request, you’ll have an introductory chat with one of our sales specialists to discuss which Emerald solutions best fit your business. 

During this meeting, we’ll also introduce you to our certificate partner, Creditex, who can advise on rebate eligibility and ways to earn back on efficient electric installs. 

Our Australian-based logistics team handles your stock orders, making it easy to keep you informed about product arrivals. 

Plus, our local account management team will be on hand to manage your inquiries, ensure you have the stock you need, and keep you updated on our latest products.

For ongoing support, reach out to us directly via our business support centre—we’re here to ensure you have the resources and assistance needed to succeed with Emerald.

Emerald App uses geofencing to identify when it is near your Emerald smart tech products. Your data will sync automatically, only once daily, maximising your app's performance.

Emerald Smart Actions are a free feature in Emerald App. Download Emerald App here. However, to use Smart Actions you will need the right set-up which includes purchasing and installing some other Emerald products depending on the outcome you are looking for:

Air Conditioning Smart Actions you will need:

Hot Water Heat Pump Smart Actions you will need:

Solar Soaker Smart Actions you will need:

If you need any assistance, our support team is here to help via the support centre.

There is no limit to the number of Smart Actions you can create. However, keep in mind that too many Smart Actions may lead to a slower system response time.

To create your own custom Smart Actions, go to the Smart Actions settings and follow the prompts to set up your desired triggers and actions. You can also edit or delete your Smart Actions as needed.

Smart Actions is a feature of the Emerald app in specific products that allows you to automate actions based on triggers you set up. It helps you save time and electricity by automatically performing tasks on your behalf.

 

Currently, AC Link is the only product compatible with Smart Actions. Stay tuned for our upcoming smart products that will also be compatible.

Unfortunately, Smart Actions is currently only compatible with Emerald products.

If your Smart Actions are not working, make sure that your internet connection is stable and that your Emerald products are properly connected. You can also check your Smart Actions settings to make sure that your triggers and actions are set up correctly. If the issue persists, contact customer support for further assistance.

The Bluetooth range of AC Link is indoor 20m, and the Wi-Fi range is indoor 35m.

The AC Link utilizes infrared (IR) technology designed for Air Conditioners (Aircons) but is compatible with certain older TV models as well. It's important to note that this functionality is contingent upon the IR data of both the TV and Aircon being precisely identical, a situation that may be uncommon.

The AC Link is compatible with all Split system air conditioners.

You can set up triggers based on geofence radius or a certain schedule. For example, you can set a rule to turn off your air-conditioner when everyone in your property has left a 200m radius of the house or schedule your air-conditioner to turn on every night at 6:00 pm.

To activate Solar Soaker, navigate to the 'Smart Actions' section in your Emerald App. Follow the on-screen instructions to enable Solar Soaker, ensuring your Heat Pump can utilise excess solar energy.

Smart Actions require a stable internet connection to function properly. Without a stable internet connection, your Smart Actions may not trigger correctly or at all.

Emerald will always have the most up to date Time Of Use tariffs for our customers to choose from.

The Victorian Default Offer was implemented from July 2021; Customers that were on the default peak / off-peak offering will have been migrated across to the new ToU schedule with their electricity retailers as of this date.

 

What's is Time of Use (Tariffs?)

A time of use tariff schedule, also known as a ToU schedule, defines what times of day are charged at peak and off-peak rates. To save money on your electricity bill, you would typically want to reduce your energy consumption during peak periods.

 

Do I need to update my ToU?

You will not have to change your Time Of Use; as we will update this on our system for any changes made by the Australian Energy Regulators. If you believe this has been done incorrectly, please reach out to our support team, who will be happy to investigate this further.

 

What was changed?

Current ToU schedule (Opt-in) New ToU schedule from 1 July 2021 (present)

Peak: 7:00 AM to 11:00 PM Monday - Friday

Off-peak: all other times

Peak: 3:00 PM to 9:00 PM Monday - Sunday

Off-peak: all other times

 

What does this mean?

You'll have more off-peak time (when the cheapest tariff rate applies) during the day and evening. This gives you more options to run your appliances when the cheapest rates apply. While that's a good thing, bear in mind there is now a weekend peak period.


How do I update my Time of Use: 

  1. Navigate to your Emerald App's Home Screen and press the settings button on the top right of your screen.
  2. Choose your Electricity Rates from this menu.
  3.  You will then be prompted to select your Electricity Distribution Company. You can choose between the existing tariff structure or the 'Outdated' tariff. Select the Outdated' option if your retailer has not yet switched your account to the new rates.

Please note; Your Distribution Company may have multiple types of tariffs. We recommend using one of your most recent invoices to find your exact time-of-use charges.

Our Emerald app is updated to reflect new Tariff Periods; however, we are no longer offering Opt-in offers from Distribution Network Companies and will continue to keep the Emerald App on the most updated Time of Use.

To hard reset the Emerald AC Link, hold the button on the back for 7 seconds.

 

Our dedicated team is here to support businesses at every stage, from choosing the right products to providing technical guidance. 

For sales and account management, request a call back from our dedicated business sales team.

For ongoing support, reach out to us directly via our business support centre—we’re here to ensure you have the resources and assistance needed to succeed with Emerald.

If you have an Emerald solution installed at your property and need support please contact our support centr

Yes, the Emerald App is free to download and use, serving as the central hub for all Emerald’s connected products.

While the app itself is free, accessing its full range of features and starting your journey towards an efficient, smart home requires an investment in Emerald products.

From monitoring energy usage with the Electricity Advisor (and LiveLink WiFi add on) to managing settings for heating, cooling through AC Link,, the app enables you to bring all your Emerald devices together, helping you create a seamless and efficient home experience.

Emerald offers a range of Smart Tech products that can be easily self-installed.  

Each product comes with an install guide and setup instructions that can be found and downloaded from our user guide page.

Emerald  is designed as a standalone app, specifically tailored to work seamlessly with Emerald’s own products, creating an efficient and cohesive smart home experience. Currently, it does not connect to other in-home smart devices like Google Nest or Alexa. However, by linking all Emerald products, the app offers powerful tools to manage energy, heating, cooling, and more from one place.

For specific compatibility, our Electricity Advisor integrates with a variety of smart meters (see the list of compatible smart meters) and AC Link works with all split system devices.

These resources can help you determine if your existing systems align with Emerald’s smart tech for optimal performance.

Emerald is proudly Australian. Founded, owned and operated from Sydney’s Northern Beaches, we are committed to innovating solutions and creating technology that costs you and the planet less.  Read more about Emerald here.

Our Head Quarters are located in Sydney, Frenchs Forest, where our team of over thirty product specialists and engineers design, sell and market our products.

Our support centre is available to answer and resolve many common queries. 

And of course, you can always reach out to our customer support team.

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