Smart Technology

To create your own custom Smart Actions, go to the Smart Actions settings and follow the prompts to set up your desired triggers and actions. You can also edit or delete your Smart Actions as needed.

Starting with a callback request, you’ll have an introductory chat with one of our sales specialists to discuss which Emerald solutions best fit your business. 

During this meeting, we’ll also introduce you to our certificate partner, Creditex, who can advise on rebate eligibility and ways to earn back on efficient electric installs. 

Our Australian-based logistics team handles your stock orders, making it easy to keep you informed about product arrivals. 

Plus, our local account management team will be on hand to manage your inquiries, ensure you have the stock you need, and keep you updated on our latest products.

For ongoing support, reach out to us directly via our business support centre—we’re here to ensure you have the resources and assistance needed to succeed with Emerald.

Emerald App uses geofencing to identify when it is near your Emerald smart tech products. Your data will sync automatically, only once daily, maximising your app's performance.

Emerald LiveLink is designed for easy, do-it-yourself installation, so you can set it up yourself without the need for a professional installer. 

Simply follow the step-by-step instructions included with the device or refer to our online installation guide. However, if you need any assistance, our support team is here to help via the support centre.

Once you have installed a compatible Emerald product, you can access Smart Actions by clicking on the Smart Actions module at the top of your home page.

Please see an example video of setting up Smart actions for your AC Link.

In Australia, various government energy efficiency schemes offer certifications and incentives to businesses that implement approved energy-saving technologies. Eligibility typically extends to a wide range of entities, including sole traders, merchants, project-based firms, and energy retailers. 

To determine your business's eligibility and understand the specific requirements, it's advisable to consult the guidelines of the relevant state or territory energy efficiency scheme. Emerald collaborates closely with these programs to ensure our products meet the necessary standards, facilitating your participation in such initiatives.

Request a call back from Emerald sales team or our Accredited provider partner Creditex for more information on whether your business qualifies/or can qualify for energy scheme certification.

Emerald Smart Actions are a free feature in Emerald App. Download Emerald App here. However, to use Smart Actions you will need the right set-up which includes purchasing and installing some other Emerald products depending on the outcome you are looking for:

Air Conditioning Smart Actions you will need:

• Emerald App
• AC Link
• Emerald Split System Air Conditioning (Or any split system AC unit)

Hot Water Heat Pump Smart Actions you will need:

• Emerald App
• Emerald Hot Water Heat Pump All-In-One System

Solar Soaker Smart Actions you will need:

• Emerald App
• Emerald Electricity Advisor (View list of compatible Smart Meters here)
• Emerald LiveLink
• Emerald Hot Water Heat Pump All-In-One System
• Solar panels

If you need any assistance, our support team is here to help via the support centre.

Smart Actions is a feature of the Emerald app in specific products that allows you to automate actions based on triggers you set up. It helps you save time and electricity by automatically performing tasks on your behalf.

There is no limit to the number of Smart Actions you can create. However, keep in mind that too many Smart Actions may lead to a slower system response time.

Unfortunately, Smart Actions is currently only compatible with Emerald products.

Emerald LiveLink is an add-on which connects to your Electricity Advisor, acting as a gateway that securely sends real-time electricity usage data straight to your smartphone via Emerald App. 

This setup takes your Electricity Advisor (bluetooth) to LiveLink (Wi-Fi) and gives you instant access to insights and consumption data wherever you are, making it easy to manage and optimise your energy use. Anywhere. Anytime. 

With LiveLink and the Electricity Advisor working together, you’re always connected to the latest information on your home’s energy usage, right in the palm of your hand.

Don’t have an Electricity Advisor? See how Electricity Advisor is the perfect starting point to your efficiency journey.

AC Link connects directly to all split systems, so if your air conditioning is installed and working, AC Link will work perfectly. 

Don’t have an Air Conditioning Split System? View Emerald’s exceptionally efficient Split System Air Conditioning.

Emerald partners with businesses of all sizes, including sole traders, merchants, wholesalers, project-based firms, and energy retailers, to offer tailored solutions that fit your business needs. 

If you’re a business, looking to purchase small or large quantities of Emerald solutions, the best way to get started is by requesting a call back from our sales team to discuss the right options for you. 

For end consumers, please use our Find an Installer page to connect with a qualified installer near you.

Emerald Smart Actions are a free in App feature, enabling your Emerald devices to work together intelligently for greater efficiency. With Smart Actions, you can set custom triggers to automate tasks, like running your hot water heat pump or adjusting air conditioning based on your energy use and solar availability and location. 

To use Smart Actions you will need:

• Emerald App
• A device to manage:

Emerald Hot Water Heat Pump All-In-One System

or

Emerald Split Air Conditioning System and AC Link

• Additional add-ons for more in depth Smart Actions

Emerald Electricity Advisor

Emerald LiveLink

Emerald Hot Water Heat Pump All-In-One System

Solar panels

Once set up, Smart Actions automatically and securely connects signals from your smartphone to your devices via the Emerald App. 

For instance, if your solar system generates excess power, Smart Actions can automatically activate your hot water heat pump to use that free energy, reducing grid dependency and saving on energy costs. 

Smart Actions run seamlessly in the background, helping you optimise energy use and make the most of your sustainable home setup.

If your Smart Actions are not working, make sure that your internet connection is stable and that your Emerald products are properly connected. You can also check your Smart Actions settings to make sure that your triggers and actions are set up correctly. If the issue persists, contact customer support for further assistance.

Currently, AC Link is the only product compatible with Smart Actions. Stay tuned for our upcoming smart products that will also be compatible.

To activate Solar Soaker, navigate to the 'Smart Actions' section in your Emerald App. Follow the on-screen instructions to enable Solar Soaker, ensuring your Heat Pump can utilise excess solar energy.

You can set up triggers based on geofence radius or a certain schedule. For example, you can set a rule to turn off your air-conditioner when everyone in your property has left a 200m radius of the house or schedule your air-conditioner to turn on every night at 6:00 pm.

Emerald will always have the most up to date Time Of Use tariffs for our customers to choose from.

The Victorian Default Offer was implemented from July 2021; Customers that were on the default peak / off-peak offering will have been migrated across to the new ToU schedule with their electricity retailers as of this date.

What's is Time of Use (Tariffs?)

A time of use tariff schedule, also known as a ToU schedule, defines what times of day are charged at peak and off-peak rates. To save money on your electricity bill, you would typically want to reduce your energy consumption during peak periods.

Do I need to update my ToU?

You will not have to change your Time Of Use; as we will update this on our system for any changes made by the Australian Energy Regulators. If you believe this has been done incorrectly, please reach out to our support team, who will be happy to investigate this further.

What was changed?

What does this mean?

You'll have more off-peak time (when the cheapest tariff rate applies) during the day and evening. This gives you more options to run your appliances when the cheapest rates apply. While that's a good thing, bear in mind there is now a weekend peak period.

How do I update my Time of Use: 

1. Navigate to your Emerald App's Home Screen and press the settings button on the top right of your screen.
2. Choose your Electricity Rates from this menu.
3.  You will then be prompted to select your Electricity Distribution Company. You can choose between the existing tariff structure or the 'Outdated' tariff. Select the Outdated' option if your retailer has not yet switched your account to the new rates.

Please note; Your Distribution Company may have multiple types of tariffs. We recommend using one of your most recent invoices to find your exact time-of-use charges.

Our Emerald app is updated to reflect new Tariff Periods; however, we are no longer offering Opt-in offers from Distribution Network Companies and will continue to keep the Emerald App on the most updated Time of Use.

Yes, Solar Soaker is a free feature on Emerald App. Emerald App is free to download and use, serving as the central hub for all Emerald’s connected products. 

While the app itself is free, accessing its full range of features, including Solar Soaker, requires an investment in efficient Emerald products. You will need: 

• Emerald Hot Water Heat Pump All-In-One System
• Emerald Electricity Advisor (View list of compatible smart meters)
• Emerald LiveLink
• Emerald App
• Solar panels

From monitoring energy usage with the Electricity Advisor (and LiveLink WiFi add on) to managing settings for heating your hot water through Emerald All-In-One hot water heat pump, Emerald App enables you to bring all your Emerald devices together, helping you create a seamless and efficient home experience.

You can’t use LiveLink without the Electricity Advisor, as it relies on the Advisor’s data. So, if you’re looking for the full experience of real-time insights and the ability to monitor your energy use from anywhere, both devices are needed.

Electricity Advisor and LiveLink each offer unique benefits, but whether you need both depends on your goals. Electricity Advisor provides real-time insights into your energy usage, via bluetooth directly from your smart metre, helping you understand and manage your consumption. It connects when within Bluetooth range of your smart meter.

LiveLink, on the other hand, connects your Electricity Advisor to Wi-Fi, enabling you to manage your data from anywhere, anytime.

If you’re looking to actively monitor usage and optimise energy savings, Electricity Advisor is a great tool. But if you want to create a truly connected home, where your Emerald devices work together seamlessly, from anywhere, adding LiveLink will give you the full range of smart features.

Your installer is the best person to contact first for any questions or issues related to your Emerald product. They’re familiar with your installation and can provide immediate assistance. If you need further help, our support centre is available to answer and resolve many common queries.

And of course, you can always reach out to our customer support team through our website for additional support or any further concerns. We’re here to help!

LiveLink connects directly to your Electricity Advisor, so if your Electricity Advisor is installed and working, LiveLink will work perfectly. 

If you’re purchasing both the Electricity Advisor and LiveLink together, it’s helpful to know that the Electricity Advisor is compatible with all smart (digital) electricity meters. However, it is not compatible with older-style meters that use manual or spinning disk technology.

The Bluetooth range of AC Link is indoor 20m, and the Wi-Fi range is indoor 35m.

The AC Link utilizes infrared (IR) technology designed for Air Conditioners (Aircons) but is compatible with certain older TV models as well. It's important to note that this functionality is contingent upon the IR data of both the TV and Aircon being precisely identical, a situation that may be uncommon.