Smart Technology

There is no limit to the number of Smart Actions you can create. However, keep in mind that too many Smart Actions may lead to a slower system response time.

If your Smart Actions are not working, make sure that your internet connection is stable and that your Emerald products are properly connected. You can also check your Smart Actions settings to make sure that your triggers and actions are set up correctly. If the issue persists, contact customer support for further assistance.

Once you have installed a compatible Emerald product, you can access Smart Actions by clicking on the Smart Actions module at the top of your home page.

Please see an example video of setting up Smart actions for your AC Link.

Emerald Smart Actions are a free feature in Emerald App. Download Emerald App here. However, to use Smart Actions you will need the right set-up which includes purchasing and installing some other Emerald products depending on the outcome you are looking for:

Air Conditioning Smart Actions you will need:

• Emerald App
• AC Link
• Emerald Split System Air Conditioning (Or any split system AC unit)

Hot Water Heat Pump Smart Actions you will need:

• Emerald App
• Emerald Hot Water Heat Pump All-In-One System

Solar Soaker Smart Actions you will need:

• Emerald App
• Emerald Electricity Advisor (View list of compatible Smart Meters here)
• Emerald LiveLink
• Emerald Hot Water Heat Pump All-In-One System
• Solar panels

If you need any assistance, our support team is here to help via the support centre.

Emerald LiveLink is designed for easy, do-it-yourself installation, so you can set it up yourself without the need for a professional installer. 

Simply follow the step-by-step instructions included with the device or refer to our online installation guide. However, if you need any assistance, our support team is here to help via the support centre.

Starting with a callback request, you’ll have an introductory chat with one of our sales specialists to discuss which Emerald solutions best fit your business. 

During this meeting, we’ll also introduce you to our certificate partner, Creditex, who can advise on rebate eligibility and ways to earn back on efficient electric installs. 

Our Australian-based logistics team handles your stock orders, making it easy to keep you informed about product arrivals. 

Plus, our local account management team will be on hand to manage your inquiries, ensure you have the stock you need, and keep you updated on our latest products.

For ongoing support, reach out to us directly via our business support centre—we’re here to ensure you have the resources and assistance needed to succeed with Emerald.

To create your own custom Smart Actions, go to the Smart Actions settings and follow the prompts to set up your desired triggers and actions. You can also edit or delete your Smart Actions as needed.

In Australia, various government energy efficiency schemes offer certifications and incentives to businesses that implement approved energy-saving technologies. Eligibility typically extends to a wide range of entities, including sole traders, merchants, project-based firms, and energy retailers. 

To determine your business's eligibility and understand the specific requirements, it's advisable to consult the guidelines of the relevant state or territory energy efficiency scheme. Emerald collaborates closely with these programs to ensure our products meet the necessary standards, facilitating your participation in such initiatives.

Request a call back from Emerald sales team or our Accredited provider partner Creditex for more information on whether your business qualifies/or can qualify for energy scheme certification.

AC Link connects directly to all split systems, so if your air conditioning is installed and working, AC Link will work perfectly. 

Don’t have an Air Conditioning Split System? View Emerald’s exceptionally efficient Split System Air Conditioning.

Emerald LiveLink is an add-on which connects to your Electricity Advisor, acting as a gateway that securely sends real-time electricity usage data straight to your smartphone via Emerald App. 

This setup takes your Electricity Advisor (bluetooth) to LiveLink (Wi-Fi) and gives you instant access to insights and consumption data wherever you are, making it easy to manage and optimise your energy use. Anywhere. Anytime. 

With LiveLink and the Electricity Advisor working together, you’re always connected to the latest information on your home’s energy usage, right in the palm of your hand.

Don’t have an Electricity Advisor? See how Electricity Advisor is the perfect starting point to your efficiency journey.

Emerald Smart Actions are a free in App feature, enabling your Emerald devices to work together intelligently for greater efficiency. With Smart Actions, you can set custom triggers to automate tasks, like running your hot water heat pump or adjusting air conditioning based on your energy use and solar availability and location. 

To use Smart Actions you will need:

• Emerald App
• A device to manage:

Emerald Hot Water Heat Pump All-In-One System

or

Emerald Split Air Conditioning System and AC Link

• Additional add-ons for more in depth Smart Actions

Emerald Electricity Advisor

Emerald LiveLink

Emerald Hot Water Heat Pump All-In-One System

Solar panels

Once set up, Smart Actions automatically and securely connects signals from your smartphone to your devices via the Emerald App. 

For instance, if your solar system generates excess power, Smart Actions can automatically activate your hot water heat pump to use that free energy, reducing grid dependency and saving on energy costs. 

Smart Actions run seamlessly in the background, helping you optimise energy use and make the most of your sustainable home setup.

Smart Actions is a feature of the Emerald app in specific products that allows you to automate actions based on triggers you set up. It helps you save time and electricity by automatically performing tasks on your behalf.

Unfortunately, Smart Actions is currently only compatible with Emerald products.

Currently, AC Link is the only product compatible with Smart Actions. Stay tuned for our upcoming smart products that will also be compatible.

Emerald partners with businesses of all sizes, including sole traders, merchants, wholesalers, project-based firms, and energy retailers, to offer tailored solutions that fit your business needs. 

If you’re a business, looking to purchase small or large quantities of Emerald solutions, the best way to get started is by requesting a call back from our sales team to discuss the right options for you. 

For end consumers, please use our Find an Installer page to connect with a qualified installer near you.

Emerald App uses geofencing to identify when it is near your Emerald smart tech products. Your data will sync automatically, only once daily, maximising your app's performance.

Your installer is the best person to contact first for any questions or issues related to your Emerald product. They’re familiar with your installation and can provide immediate assistance. If you need further help, our support centre is available to answer and resolve many common queries.

And of course, you can always reach out to our customer support team through our website for additional support or any further concerns. We’re here to help!

All Emerald products must be installed by a licenced professional. For example a qualified plumber, electrician or HVAC specialist. 

If you’re a business looking to install Emerald heat pump solutions, we work closely with you to offer training. Work with Emerald. Installers must be trained to handle Emerald hot water heat pump installations safely and efficiently. You will gain this training as part of your onboarding to Emerald either through documentation or video training. 

Compliance training, required to obtain certificates, can be provided by Creditex.

For end consumers, simply visit our Find an Installer page to connect with a certified installer in your area.

To hard reset the Emerald AC Link, hold the button on the back for 7 seconds.

We work with businesses of all sizes, so if you're just getting started or only need a few products, we’re here to help. 

Reach out to us, and we'll connect you with our trusted merchants who offer competitive pricing on smaller orders. Plus, we can set you up for success with access to our online training and resources.

Yes, the Emerald App is free to download and use, serving as the central hub for all Emerald’s connected products. 

While the app itself is free, accessing its full range of features and starting your journey towards an efficient, smart home requires an investment in Emerald products. 

• AC Link
• Electricity Advisor
• LiveLink
• Emerald Hot Water Heat Pump All-In-One System

From monitoring energy usage with the Electricity Advisor (and LiveLink WiFi add on) to managing settings for heating, cooling through AC Link, the app enables you to bring all your Emerald devices together, helping you create a seamless and efficient home experience.

Our dedicated team is here to support businesses at every stage, from choosing the right products to providing technical guidance. 

For sales and account management, request a call back from our dedicated business sales team.

For ongoing support, reach out to us directly via our business support centre—we’re here to ensure you have the resources and assistance needed to succeed with Emerald.

If you have an Emerald solution installed at your property and need support please contact our support centr

Smart Actions require a stable internet connection to function properly. Without a stable internet connection, your Smart Actions may not trigger correctly or at all.

You can set up triggers based on geofence radius or a certain schedule. For example, you can set a rule to turn off your air-conditioner when everyone in your property has left a 200m radius of the house or schedule your air-conditioner to turn on every night at 6:00 pm.

You can’t use LiveLink without the Electricity Advisor, as it relies on the Advisor’s data. So, if you’re looking for the full experience of real-time insights and the ability to monitor your energy use from anywhere, both devices are needed.

Electricity Advisor and LiveLink each offer unique benefits, but whether you need both depends on your goals. Electricity Advisor provides real-time insights into your energy usage, via bluetooth directly from your smart metre, helping you understand and manage your consumption. It connects when within Bluetooth range of your smart meter.

LiveLink, on the other hand, connects your Electricity Advisor to Wi-Fi, enabling you to manage your data from anywhere, anytime.

If you’re looking to actively monitor usage and optimise energy savings, Electricity Advisor is a great tool. But if you want to create a truly connected home, where your Emerald devices work together seamlessly, from anywhere, adding LiveLink will give you the full range of smart features.