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Emerald offers a range of products eligible for government incentives, including our energy efficient heat pumps, ducted air conditioners, and smart energy solutions. These products meet various rebate programs aimed at promoting sustainable energy use, helping you save on installation costs. Find out more about rebates and government incentives here.

Check with your local energy provider or fill in our savings calculator for more details on available incentives.

To find out if you're eligible for a government incentivised Emerald product, simply fill in our check your eligibility form. And a certified installer will review your information and reach out to confirm your eligibility and guide you through the process.

Emerald partners with certified installers to ensure that our products are installed safely and efficiently. While we provide the technology, the installers are independent professionals who handle the installation process. They are also the best place to offer guidance on your individual circumstances for eligibility for government incentives and help ensure you get the most out of your Emerald products.

Only certified professionals are authorised to install Emerald heat pumps and claim the rebates, to ensure compliance with rebate programs and quality standards. We always recommend doing your research to select a trusted installer who meets all certification requirements, ensuring your installation is both efficient and eligible for available incentives.

Head to our find an installer form to hear from one of our trusted installer partners.

Yes, switching to an Emerald heat pump can save you up to 80% on your hot water bills compared to traditional electric and gas systems. The actual savings depend on your usage and energy rates, but many customers see significant reductions in their energy costs after making the switch.

*Savings compared to an electric storage system of $1103 annually. Average annual Australian household hot water estimates based on daily use of 150L-200L for 4 people in 2023.

Head to our savings calculator, to see how much you could save.

Emerald partners with certified installers to ensure that our products are installed safely and efficiently. While we provide the technology, the installers are independent professionals who handle the installation process. They also offer guidance on product eligibility for government incentives and help ensure you get the most out of your Emerald products.

Only certified professionals are authorised to install Emerald heat pumps and claim the rebates, to ensure compliance with rebate programs and quality standards. We always recommend doing your research to select a trusted installer who meets all certification requirements, ensuring your installation is both efficient and eligible for available incentives.

Head to our find an installer form to hear from one of our trusted installer partners.

As the manufacturer, Emerald engineers high quality hot water heat pumps, but the cost of installation is best discussed with your installer. The installer will be able to give you an accurate estimate based on your location, what system you’re replacing (or if it’s a new install), and the available government rebate incentives to help lower the cost. Note that only accredited installers are able to apply for government rebate incentives.

Since installation costs vary with factors like heat pump size, location, and labour, prices can range from approximately $800 to $3,500 based on feedback. We recommend checking our size guide to find the right pump for your home, as the pump size will also impact the cost.

To ensure you’re maximising any available rebates, only accredited installers can apply for these incentives. Fill out our find an installer form to connect with one of our partner installers across Australia. They’ll guide you through the process and help determine if you qualify for any government incentives, making the path to efficient hot water even more affordable.

The application and installation process for an Emerald product is simple and straightforward. First, fill out our find an installer form to discover one of our partner installers who will guide you through the process to see if you qualify for government incentives. 

The installer will then contact you to confirm your eligibility, provide a quote, and schedule the installation. Once scheduled, the installer will set up your Emerald product efficiently, ensuring everything is working properly.

After installation, your installer is the best person to guide you through how to use and maintain the product to maximise its benefits. You can also access our support centre here.

Emerald is proudly Australian. Founded, owned and operated from Sydney’s Northern Beaches, we are committed to innovating solutions and creating technology that costs you and the planet less.  Read more about Emerald here.

Our Head Quarters are located in Sydney, Frenchs Forest, where our team of over thirty product specialists and engineers design, sell and market our products.

Your installer is the best person to contact first for any questions or issues related to your Emerald product. They’re familiar with your installation and can provide immediate assistance. If you need further help, our support centre is available to answer and resolve many common queries. 

And of course, you can always reach out to our customer support team.