Returns for business and merchants
If you are an end user/consumer or installer of Emerald products, and purchased your Emerald product through a merchant, plumber or solar installer.
Please contact your installer or merchant directly for their refund policy.
For warranty claims, please fill in our support form
Returns for Change of Mind
Emerald stock purchased directly through Emerald can be returned if unopened, in original condition, with proof of purchase.
Freight Charges Table
Return Period Refund Value* (Exc. Freight & Handling)
| Days | Refund |
|---|---|
| ≤ 14 days | 100% Refund |
| 15 - 60 days | 80% Refund |
| > 60 days | 50% Refund |
*Freight & Handling fees are non-refundable.
Faulty Stock – Damages & Warranty
Evidence Required:
- Fault description
- Quantity purchased
- Quantity Installed
- Video Evidence
General Rules
- No returns or credits for discontinued, worn, used, damaged, or altered products.
- Contact Emerald Support via [support centre]emerald.com.au/contactform/ to initiate return