Logistics policy
- Standard Delivery for orders received by 1pm will be next day for metro, and next day plus transit time for rural/Interstate orders.
- All prices listed are excluding GST
Next day delivery - metro/commercial sites (heat pump and air conditioning only)
- - Orders < $3,000: $100
- - Orders ≥ $3,000: Free
Tailgate and residential deliveries
- - Orders < $40,000: $200
- - Orders ≥ $40,000: Free (Metro only)
Split pallet deliveries (heat pumps only)
- - All Heat Pump orders requiring pallets to be split will incur additional charges as per Freight Charges Table below.
Express deliveries (same day metro, best effort rural/interstate)
- For heat pump and air conditioning only:
- All orders: $150 per unit - - Rural/interstate deliveries require a separate quote.
For lighting and IoT products an express delivery quotation will be provided on request.
Interstate deliveries
- - Rural and Interstate deliveries will attract a freight charge as per Freight Charges Table below.
- - Interstate orders without projections/backorders that fall outside of the stock moves will attract a freight charge.
Freight Charges Table - Heat Pump and Air Conditioning
| Delivery Type | Orders < $3,000 | Orders $3,000 - $40,000 | Orders > $40,000 |
|---|---|---|---|
| Metro Delivery - Next Day | $100 | Free | Free |
| Express Service (Same Day Metro) | $150 per unit | $150 per unit | $150 per unit |
| Split pallet fee (Heat Pumps) | $60 per unit | $60 per unit | Free* |
| Tailgate and Residential Delivery | $200 | $200 | Free* |
| Rural/Interstate Delivery | $235 | $350 | $450 |
| Rural/Interstate Tailgate | Quote required | Quote required | Quote required |
| Rural/Interstate Express | Quote required | Quote required | Quote required |
Metro Zone: 40km around Sydney, Melbourne, Adelaide, Canberra, Brisbane.
*Free Tailgate Delivery: Orders > $40,000 (Metro only).
Freight Delay Charges: Any additional charges incurred due to delays on the customer’s end (e.g., loading/unloading hold-ups or site issues) will be passed on in full, regardless of prior quotes or pricing.
Freight Charges Table - Lighting
| Delivery Type | Orders < $1,500 | Orders $1,500 - $20,000 | Orders > $20,000 |
|---|---|---|---|
| Metro Delivery - Next Day | $50 | Free | Free |
| Express Service (Same Day Metro) | $150 per order | $150 per order | $150 per order |
| Tailgate and Residential Delivery | $200 | $200 | Free* |
| Rural/Interstate Delivery | $75 | $235 | $285 |
| Rural/Interstate Tailgate | Quote required | Quote required | Quote required |
| Rural/Interstate Express | Quote required | Quote required | Quote required |
Metro Zone: 40km around Sydney, Melbourne, Adelaide, Canberra, Brisbane.
*Free Tailgate Delivery: Orders > $40,000 (Metro only).
Freight Delay Charges: Any additional charges incurred due to delays on the customer’s end (e.g., loading/unloading hold-ups or site issues) will be passed on in full, regardless of prior quotes or pricing.
Damages
All products must be inspected within 7 days after delivery, the Customer must inspect the Products and provide notice to the Supplier of any damaged Products, with evidence to the reasonable satisfaction of the Supplier.
By proceeding with the installation of any product that has visible or known damage at the time of installation, the installer and/or customer acknowledges and accepts the condition of the product as-is.
Emerald, as the manufacturer, is not liable for any faults, failures, performance issues, or associated costs arising from the installation or operation of any products that were damaged prior to installation. Installation of a damaged unit voids any warranty claim relating to that damage.