Electricity Advisor

Help and support

Works with:

Emerald Electricity Advisor front

Get started with your Electricity Advisor

Emerald couple downloaded user guides and reading manuals

Set up your Electricity Advisor

Learn how to set up your Emerald Electricity Advisor
Emerald Electricity advisor app - lifestyle - woman using phone

Understanding your Electricity Advisor

Learn how your Electricity Advisor connects to your Smart meter and how to use the app
Emerald Smart Actions phone

Pairing to Emerald App

Learn how to pair your Electricity Advisor to the Emerald App and how to use the app to get the most out of your Electricity Advisor.

Discover all of
Electricity Advisor features

All of the Electricity Advisor’s features are covered in detail in the user guide

Fix an issue with Electricity Advisor

Connection issue

Connection issues

Read how to troubleshoot Electricity Advisor connection issues.
Export data

Export CSV data

Learn how to download a comprehensive list of data from your Electricity Advisor.
Battery issue

Battery issues

Learn how to troubleshoot battery issues with your Electricity Advisor.
Device noton

Device not turning on

Check your device’s battery and troubleshoot why your Emerald Electricity Advisor might not be turning on.

More on your Electricity Advisor

Emerald electricity Advisor lifestyle gym

How long does Electricity Advisor last?

Your Electricity Advisor should work effectively for up to 7 years. For more information read the article.

Emerald Electricity advisor app

How do I save money with Electricity Advisor?

Electricity advisor has been shown to save users from 5-15% on their electricity bills. Read the article to find out how.
Emerald LiveLink front

LiveLink

Discover how Emerald LiveLink is the perfect WiFi Companion for your Electricity Advisor.

Electricity Advisor support on YouTube

In case you missed anything

The Electricity Advisor is a Bluetooth enabled device that monitors your Electricity usage by interpreting the flashing Impulse light on the front of your Smart meter as usage data.

 

The Electricity Advisor has a Bluetooth range of 20 metres and this can be obstructed by other electronics and/or thick walls. The Electricity Advisor can only be accessed while within range of the device.


The Livelink acts as a gateway device that connects your Electricity Advisor to your Home wi-fi network. The Livelink allows the user to view their Electricity Advisor data from anywhere, remotely. It does this by pairing to the Electricity Advisor through Bluetooth then creating a Wi-Fi network that you can connect to.

 

The Livelink does not act as an In-home Display; it is an accessory to the Electricity Advisor and cannot be used as a stand-alone device.

 

The Livelink is not a Free product under the Victorian Energy Upgrades Incentive

 

If you have any questions regarding how the Livelink could benefit your Electricity Advisor, please contact our Support team.

Emerald is proudly Australian. Founded, owned and operated from Sydney’s Northern Beaches, we are committed to innovating solutions and creating technology that costs you and the planet less.  Read more about Emerald here.

Our Head Quarters are located in Sydney, Frenchs Forest, where our team of over thirty product specialists and engineers design, sell and market our products. 

Electricity Advisor provides real-time insights into your electricity usage, allowing you to spot high-energy times and adjust habits to lower costs. 

With this data, you can make informed decisions, like running appliances during off-peak hours or identifying areas where you can cut back. 

Over time, these adjustments add up, helping you reduce energy bills and manage your home’s efficiency more effectively.

Emerald Electricity Advisor can be installed on most smart (digital) electricity meters. 

However, it is Electricity Advisor is not compatible with older electricity meters that use manual or spinning disk technology.

Emerald Electricity Advisor is designed for easy, do-it-yourself installation, so you can set it up yourself without the need for a professional installer. 

Remember to check if Emerald Electricity Advisor is compatible with your smart meter.

Simply follow the step-by-step instructions included with the device. However, if you need any assistance, our support team is here to help via the support centre.

Emerald Electricity Advisor reads the flashing light on the front of your electricity smart meter and, through Bluetooth, securely sends real-time electricity usage data straight to your smartphone or device. How? The Electricity Advisor reads the flashing Impulse light on your Smart Meter and can interpret these "flashes" as 'data' onto your Emerald App.

Since it uses Bluetooth, your Electricity Advisor will automatically connect whenever your phone or tablet is in Bluetooth range (around 10 metres) of your smartphone, giving you up-to-date insights on your energy use.

Top Tip: You can connect multiple devices in your home to the Electricity Advisor! For the best experience, pair it with a tablet or device that typically stays in the house, within 10 metres of your Electricity Advisor, so you’re always connected.

Want to update to Wi-Fi? See how LiveLink is the perfect add on to amp up your Electricity advisor

Emerald offers a range of Smart Tech products that can be easily self-installed.  

Each product comes with an install guide and setup instructions that can be found and downloaded from our user guide page.

Emerald  is designed as a standalone app, specifically tailored to work seamlessly with Emerald’s own products, creating an efficient and cohesive smart home experience. Currently, it does not connect to other in-home smart devices like Google Nest or Alexa. However, by linking all Emerald products, the app offers powerful tools to manage energy, heating, cooling, and more from one place.

For specific compatibility, our Electricity Advisor integrates with a variety of smart meters ((View list of compatible Smart Meters)) and AC Link works with all split system devices.

These resources can help you determine if your existing systems align with Emerald’s smart tech for optimal performance.

Yes, the Emerald App is free to download and use, serving as the central hub for all Emerald’s connected products. 

While the app itself is free, accessing its full range of features and starting your journey towards an efficient, smart home requires an investment in Emerald products. 

From monitoring energy usage with the Electricity Advisor (and LiveLink WiFi add on) to managing settings for heating, cooling through AC Link, the app enables you to bring all your Emerald devices together, helping you create a seamless and efficient home experience.

lorem

Lorem

Lorem

Lorem

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Still need help?

We can help answer questions and solve problems. Contact our customer service team today.

Scroll to Top
Name(Required)