Get started with your Emerald App
Set up your Emerald App
Learn how to set up your Emerald App
Understanding how Emerald App works
Learn how to navigate your Emerald App, add properties and manage your settings
Login support
Learn how to login in to Emerald App or get support with login issues
Discover all of
Emerald Apps features
All of the Emerald Apps features are covered in detail in the user guide.
Fix an issue with Emerald App
Changing your email
A comprehensive guide to changing the email associated with your Emerald App.
Freezing or crashing
Learn how to troubleshoot why your Emerald App might be freezing or crashing.
Smart Actions
Learn how Smart Actions work and how to set them up with your Emerald App.
Learn more from our FAQ’s
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Who do I contact if I have an issue with my heat pump?
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How much hot water is left in my tank?
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How does the outside temperature affect my heat pump?
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What temperature can my heat pump operate in?
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Still need help?
We can help answer questions and solve problems. Visit our support area or contact our customer service team.