Get started with your Split System
Set up your split system
Learn how to set up your Emerald Air Conditioning Split System.
Understanding your split system
Pairing with AC Link
Discover all of
Split System features
All of the split system’s features are covered in detail in the user guide.
Fix an issue with Split System
Where to find serial number
Title Here
Smart Actions
More on your Split System
In case you missed anything
How can Emerald Air Conditioning save me money?
Emerald’s split system air conditioning units are designed with energy efficiency in mind, using DC inverter technology to minimise energy consumption. This technology adjusts the unit’s power based on your cooling or heating needs, ensuring you only use what’s necessary, which can lead to lower energy bills.
Additionally, eligible customers may qualify for government incentives, further reducing initial costs during install and making our AC units a cost-effective solution. Get a quote from one of our trusted installer partners here: find an installer.
What is the lifespan of an Emerald AC unit?
Emerald’s state of the art Split System Air Conditioning System are engineered for durability, with a typical lifespan of around 10-15 years, depending on usage and maintenance.
With regular servicing, your unit can continue to perform efficiently, providing reliable heating and cooling for years to come.
Am I eligible to apply for a government incentivised Emerald product?
To find out if you're eligible for a government incentivised Emerald product, simply fill in our check your eligibility form. And a certified installer will review your information and reach out to confirm your eligibility and guide you through the process.
Emerald partners with certified installers to ensure that our products are installed safely and efficiently. While we provide the technology, the installers are independent professionals who handle the installation process. They are also the best place to offer guidance on your individual circumstances for eligibility for government incentives and help ensure you get the most out of your Emerald products.
Only certified professionals are authorised to install Emerald heat pumps and claim the rebates, to ensure compliance with rebate programs and quality standards. We always recommend doing your research to select a trusted installer who meets all certification requirements, ensuring your installation is both efficient and eligible for available incentives.
Head to our find an installer form to hear from one of our trusted installer partners.
How do I get an Emerald Air conditioning unit installed?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Who installs my air conditioning?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
How does AC Link work?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
What's the difference between the ducted and the Split System Air conditioning?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
What is Emerald’s relationship to the installers?
Emerald partners with certified installers to ensure that our products are installed safely and efficiently. While we provide the technology, the installers are independent professionals who handle the installation process. They also offer guidance on product eligibility for government incentives and help ensure you get the most out of your Emerald products.
Only certified professionals are authorised to install Emerald heat pumps and claim the rebates, to ensure compliance with rebate programs and quality standards. We always recommend doing your research to select a trusted installer who meets all certification requirements, ensuring your installation is both efficient and eligible for available incentives.
Head to our find an installer form to hear from one of our trusted installer partners.
What does the application and install process look like?
The application and installation process for an Emerald product is simple and straightforward. First, fill out our find an installer form to discover one of our partner installers who will guide you through the process to see if you qualify for government incentives.
The installer will then contact you to confirm your eligibility, provide a quote, and schedule the installation. Once scheduled, the installer will set up your Emerald product efficiently, ensuring everything is working properly.
After installation, your installer is the best person to guide you through how to use and maintain the product to maximise its benefits. You can also access our support centre here.
What if I need to get in touch with someone?
Your installer is the best person to contact first for any questions or issues related to your Emerald product. They’re familiar with your installation and can provide immediate assistance. If you need further help, our support centre is available to answer and resolve many common queries.
And of course, you can always reach out to our customer support team through our website for additional support or any further concerns. We’re here to help!
How much does an Emerald Split System Air Conditioning System cost to install?
As the manufacturer, Emerald engineers high quality Split System Air Conditioning, but the cost of installation is best discussed with your installer. The installer will be able to give you an accurate estimate based on your location, what system you’re replacing (or if it’s a new install), and the available government rebate incentives to help lower the cost. Note that only accredited installers are able to apply for government rebate incentives.
Since installation costs vary with factors like system size, location and labour, prices can range from approximately $800 to $3,500. We recommend checking our size guide to find the right system for your property, as the size will also impact the cost.
To ensure you’re maximising any available rebates, only accredited installers can apply for these incentives. Fill out our find an installer form to connect with one of our partner installers across Australia. They’ll guide you through the process and help determine if you qualify for any government incentives, making the path to efficient air even more affordable.
Still need help?
We can help answer questions and solve problems. Contact our customer service team today.