Emerald partners with businesses of all sizes, including sole traders, merchants, wholesalers, project-based firms, and energy retailers, to offer tailored solutions that fit your business needs. 

If you’re a business, looking to purchase small or large quantities of Emerald solutions, the best way to get started is by requesting a call back from our sales team to discuss the right options for you. 

For end consumers, please use our Find an Installer page to connect with a qualified installer near you.

We work with businesses of all sizes, so if you're just getting started or only need a few products, we’re here to help. 

Reach out to us, and we'll connect you with our trusted merchants who offer competitive pricing on smaller orders. Plus, we can set you up for success with access to our online training and resources.

All Emerald products must be installed by a licenced professional. For example a qualified plumber, electrician or HVAC specialist. 

If you’re a business looking to install Emerald heat pump solutions, we work closely with you to offer training. Installers must be trained to handle Emerald hot water heat pump installations safely and efficiently. You will gain this training as part of your onboarding to Emerald either through documentation or video training. 

Compliance training, required to obtain certificates, can be provided by Creditex.

For end consumers, simply visit our Find an Installer page to connect with a certified installer in your area.

All Emerald products must be installed by a licenced professional. For example a qualified plumber, electrician or HVAC specialist. 

If you’re a business looking to install Emerald air conditioning solutions, we work closely with you to offer training. Installers must be trained to handle Emerald air conditioning installations safely and efficiently. You will gain this training as part of your onboarding to Emerald either through documentation or video training. 

Compliance training, required to obtain certificates, can be provided by Creditex.

For end consumers, simply visit our Find an Installer page to connect with a certified installer in your area.

Our dedicated team is here to support businesses at every stage, from choosing the right products to providing technical guidance. 

For sales and account management, request a call back from our dedicated business sales team.

For ongoing support, reach out to us directly via our business support centre—we’re here to ensure you have the resources and assistance needed to succeed with Emerald.

If you have an Emerald solution installed at your property and need support please contact our support centre.

Starting with a callback request, you’ll have an introductory chat with one of our sales specialists to discuss which Emerald solutions best fit your business. 

During this meeting, we’ll also introduce you to our certificate partner, Creditex, who can advise on rebate eligibility and ways to earn back on efficient electric installs. 

Our Australian-based logistics team handles your stock orders, making it easy to keep you informed about product arrivals. 

Plus, our local account management team will be on hand to manage your inquiries, ensure you have the stock you need, and keep you updated on our latest products.

For ongoing support, reach out to us directly via our business support centre—we’re here to ensure you have the resources and assistance needed to succeed with Emerald.

In Australia, various government energy efficiency schemes offer certifications and incentives to businesses that implement approved energy-saving technologies. Eligibility typically extends to a wide range of entities, including sole traders, merchants, project-based firms, and energy retailers. 

To determine your business's eligibility and understand the specific requirements, it's advisable to consult the guidelines of the relevant state or territory energy efficiency scheme. Emerald collaborates closely with these programs to ensure our products meet the necessary standards, facilitating your participation in such initiatives.

Request a call back from Emerald sales team or our Accredited provider partner Creditex for more information on whether your business qualifies/or can qualify for energy scheme certification.